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Holler’s mission is to enrich conversations everywhere with useful content in the place where people share the most, messaging.
We’re a content platform that helps people discover the perfect sticker or GIF in messaging apps. Every day, millions of people use Holler to have richer conversations with content that improves their self-expression in chat.
Holler surfaces relevant content for people to use as a natural part of their conversation, based on the unique context of their chat, such as location, use of certain phrases or emoji, or other keywords such as time of day. For example, a person texting and walking into a coffee shop can instantly discover and share coffee-related stickers and GIFs inside their messaging app that improves their communication with their friends.
As part of the Customer Success team, the Program Manager plays an integral role in the growth and success of both Holler, our clients, and partners. Sitting at the center of the business the Program Manager touches every part of the Holler ecosystem. From helping brands to build meaningful relationships with their consumers through thoughtful and relevant contextual content, to helping agencies navigate the messaging space on behalf of their clients..
Based in New York this role will work cross-functionally across multiple teams including sales, marketing, engineering, finance, and our studio teams. The ideal candidate will be intellectually curious and a fast learner, be able to work independently and be comfortable with ambiguity, whilst keeping focused on high impact projects. With a passion for building this candidate is quickly able to ingest information, dissect it and turn it into an effective scalable format. With one foot in marketing, this candidate thinks about the brand impact and how Holler can help those brands be most effective in this space.
The mission of the Customer Success group is to maximize business performance by being the objective, trusted partner to the sales and marketing organization through strategic planning, cross-functional collaboration, and operational excellence. We support the Sales & Marketing teams with account planning, analytics, and insight, and drive operational excellence. We also identify and drive critical projects and strategic initiatives that will help drive growth for Holler, our partners, and brands.
Media / Account planning: Under the guidance of the Senior Program Manager this role will work with brands, agencies and sales partners to craft and deliver thoughtful, impactful media plans to our clients.
Campaign management: Using the internal tools, flight, launch and optimize brand campaigns.
Client reporting and data analytics: In addition to the normal campaign reporting, conduct insightful analysis using internal and external data (e.g. revenue, product, market, industry, and campaign) to derive insights that will drive the relevance of branded content, increased user interaction and wider distribution.
Revenue growth: Analyze campaign performance, client marketing initiatives and industry trends to identify levers for driving revenue growth.
Strategic Projects & Initiatives: The customer success group is in a hyper-growth stage, we are building the infrastructure of the department. Develop projects at the regional level that have the potential to scale at a global level.
Coordinating, monitoring and evaluating media campaigns and strategies
Identify and understand clients and their target audience.
This is an entry level role in media sales, sales strategy, strategic partnerships, project management and partnership organization.
Experience working independently and delivering measurable results in a timely manner.
Experience working cross-functionally on different projects.
Experience with solving problems in a collaborative environment
Strong Microsoft Excel and PowerPoint skills are a must
Strong Communication skills
Self-starter demonstrates initiative
Ability to work under pressure with attention to detail
Ability to learn new tools and skills quickly
Holler is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Holler is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know.