Partner Solutions Manager, Mandarin Speaking

New York, New York

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Holler’s mission is to enrich conversations everywhere with useful content in the place where people share the most, messaging.

We’re a content platform that helps people discover the perfect sticker or GIF in messaging apps. Every day, millions of people use Holler to have richer conversations with content that improves their self-expression in chat.

Holler surfaces relevant content for people to use as a natural part of their conversation, based on the unique context of their chat, such as location, use of certain phrases or emoji, or other keywords such as time of day. For example, a person texting and walking into a coffee shop can instantly discover and share coffee-related stickers and GIFs inside their messaging app that improves their communication with their friends.

As part of the Customer Success team, the Partner Solutions Manager plays an integral role in the growth and success of both Holler, and our partners. Sitting at the very core of the Holler offering the Partner Solutions Manager is the first and sometimes only contact that our platform partners have.

Based in New York this role will work cross-functionally across multiple teams including sales, marketing and engineering. The ideal candidate will be intellectually curious and a fast learner, be able to work independently and be comfortable with ambiguity, whilst keeping focused on high impact projects. The Partner Solutions Managers provide technical leadership for our partners as they are building the Holler integration into their environment. Elevated on both technical and business skills, Partner Solutions managers are the technical focal point in external partner discussions and user champions in internal Partner discussions.

With an increasing number of partners joining the ecosystem from Asia the focus of this specific role is within the Mandarin-speaking community.

The Partner Solutions team utilizes its technical acumen to drive high-quality integrations while accelerating time-to-live. Using first-hand customer knowledge, Partner Solutions also impacts product strategy, working with all parts of Holler to ensure its offerings continue to satisfy its partner’s needs.

 

Responsibilities

  • Interface directly with our largest partners technical teams, serving as their primary technical point of contact during integration

  • Understand user requirements and communicate how Holler can solve their business and technical challenges, from high-level architecture implementation

  • Partner with Holler’s Engineering, Product and Program Management team in helping customers understand what is technically possible with Holler

  • Help improve Holler’s products, working with product teams to address customer feedback, to driver deep more enriching integrations

 

Minimum Qualifications

  • Fluency in Mandarin required

  • A strong technical generalist background

  • An empathetic, collaborative, communicative, and consultative work style

  • Confidence and comfort with customers

  • Exceptional verbal and written communication abilities

  • Intellectual curiosity, and great problem solving skills

  • Experience working independently and delivering measurable results in a timely manner

  • Experience working cross-functionally on different projects, with varying constituents and deliverables

  • Experience with solving problems in a collaborative environment

  • Analytics experience and experience turning data into a narrative

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