Account Manager

New York, New York

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Holler’s mission is to enrich conversations everywhere with useful content in the place where people share the most—messaging.

We’re a content platform that helps people discover the perfect sticker or GIF in messaging apps. Every day, millions of people use Holler to have richer conversations with content that improves their self-expression in chat.

Holler surfaces relevant content for people to use as natural part of their conversation, based on the unique context of their chat, such as location, use of certain phrases or emoji, or other triggers such as time of day. For example, a person texting and walking into a coffee shop can instantly discover and share coffee-related stickers and GIFs inside their messaging app that improves their communication with their friends.

We are looking for an all-star Media Account Manager to join our NYC Marketing Solutions team and focus on our Strategic/Tier 1 Brand accounts. This person will be directly responsible for managing existing client relationships, managing media delivery, identifying upsell/optimization opportunities, and campaign reporting. The ideal candidate will be entrepreneurial, analytical, and have strong relationship management skills.

This is a full-time position based in our NY office.

 

Responsibilities

  • Identify upsell opportunities at scale

  • Campaign set-up, delivery and performance management, and contribute to campaign strategy & optimization

  • Work closely with the Product, Marketing, and Support organizations to drive revenue and increase customer satisfaction

  • Troubleshoot and resolve issues in a timely manner

  • Identify opportunities to improve the customer experience

 

Minimum Qualifications

  • 2-3 years of professional experience (client-facing in the digital media/online publisher space preferred, but not required)

  • Outstanding relationship management and customer service skills

  • Exceptional communication skills

  • Strong critical thinking skills

  • Ability to effectively prioritize and manage tasks within a fast-paced environment

  • Demonstrated ability to work and collaborate within a high-performing team

  • Self-motivated, entrepreneurial, and comfortable dealing with ambiguity

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